Westminster Community Homes and The City Council define Anti-social behaviour as: Acting in a manner that caused or was likely to cause harassment, alarm or distress to one or more persons not of the same household as themselves.

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The Anti-Social Behaviour Act 2003 requires all social landlords to publish their policy and procedures for dealing with anti-social behaviour (ASB). Landlords must prepare a:

• Statement of Policy and Procedures on ASB 
  (the statement) and

• Summary of current Policy and Procedures on ASB 
  (the summary).

 

It is clearly stated in our tenancy agreement that the tenant has responsibility for the behaviour of all members of the household, including children, lodgers and visitors.

Statement of policies

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The statement of policies outlines our general approach to ASB and includes our definition of ASB, a general policy statement of our approach to ASB and the strategic context.

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Statement of procedures

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Our procedures statement includes information on how to make a complaint, how a complaint is processed and how we support residents who have a problem with anti-social behaviour. It also includes details on our use of enforcement and non-legal action, including for example the use of mediation.